Jobs

BOKU is a well-funded, fast growing San Francisco startup operating at the crossroads of web (virtual goods) and mobile payments. We're looking for highly skilled individuals with a passion for creating and delivering products and services that will change the lives of millions of tomorrow's mobile users. We help online game publishers earn more revenue by allowing their customers to Pay By Mobile. We operate in 60 countries and we’re growing fast.

We need your help! We’re looking for smart, creative technical analysts.

Overview of position:
• Help publishers integrate: We help publishers deploy our mobile payment solution by answering questions about our product, documentation, and publisher portal.
• Respond to publisher technical questions: we provide first-line publisher technical support
• Troubleshoot the product: If users in Canada can’t buy Godfather points with BOKU, we start gathering statistics to help resolve the problem. We work with our engineers and publishers by checking trends and testing different variables to track down what needs fixing.
• Collaborate with the team: Share your ideas and offer feedback. If you notice publishers often running into the same types of problems, discuss possible solutions with the product team so that publisher tools can be optimized for efficient usage.

Duties and responsibilities:
• Timely response to publisher integration and technical support requirements
• Using established protocols, create service request tickets in the appropriate system as well as manage and follow-up on publisher-facing incidents.
• Coordinate communication of bugs details and fixes between publishers and our internal engineering team.
• Monitor traffic and analyze data to proactively assess possible integration issues and/or whether further engineering assistance is needed.
• Assist with testing of publisher portal and suggest enhancements/features for future version releases.
• Be self-motivated to read technical documentation to better understand the role of the publisher.
• Contribute to the development and documentation of processes and publisher knowledge base.
• Diagnose and determine causes of fulfillment failures.
• Prioritize and stay focused on projects even in an environment where product priorities may be changing frequently.
• Infrequent travel to provide technical integration assistance may be necessary from time to time.
• Once trained, the Publisher Resource Specialist will be asked to work non-standard hours in order to build broader time-zone coverage for first line support.

Key skills:
• Analysis: Frequent data retrieval and inspection is required to hunt down the source of a problem. Therefore, you should understand database structure and be able to construct SQL queries.
• Problem-solving: When our publishers have a problem, you use your resources to their full potential. For tech problems, you may need to check the publishers' configuration, dive into log files, and test with different browsers. We face new challenges every day so we place a premium on getting to the right answer as fast as we can.
• Technical: You’re comfortable with web and mobile technology. You'll learn our API specifications and hold your own in technical conversation with publishers’ coders/developers and our engineering team. No programming background is needed, but some understanding of coding would be ideal.
• Communication: Be able to articulate clear advice and instructions to help support our publishers. Also, you’ll work with sales reps, programmers, ops teams, finance/billing types, and lawyers, so you’ll need to be a good listener, quick learner, and versatile communicator.

We’re looking for a quick-learner with 4+ years of experience, excellent qualifications, and strong problem-solving skills. We’re here to build a thriving company so we want you to be passionate about doing great work. If this sounds like a good fit, let's talk. Please email us at jobs@boku.com and include "Publisher Resource Specialist" in the message subject.

Boku is a well-funded, fast growing San Francisco startup operating at the crossroads of web (virtual goods) and mobile payments. We're looking for highly skilled individuals with a passion for creating and delivering products and services that will change the lives of millions of tomorrow's mobile users. We help online game publishers earn more revenue by allowing their customers to Pay By Mobile. We operate in 60 countries and we’re growing fast.
We need your help! We’re looking for smart, creative technical analysts.

Overview of position:
• Help publishers integrate: We help publishers deploy our mobile payment solution by answering questions about our product, documentation, and publisher portal.
• Respond to publisher technical questions: we provide first-line publisher technical support
• Troubleshoot the product: If users in Canada can’t buy Godfather points with BOKU, we start gathering statistics to help resolve the problem. We work with our engineers and publishers by checking trends and testing different variables to track down what needs fixing.
• Collaborate with the team: Share your ideas and offer feedback. If you notice publishers often running into the same types of problems, discuss possible solutions with the product team so that publisher tools can be optimized for efficient usage.

Duties and responsibilities:
• Timely response to publisher integration and technical support requirements
• Using established protocols, create service request tickets in the appropriate system as well as manage and follow-up on publisher-facing incidents.
• Coordinate communication of bugs details and fixes between publishers and our internal engineering team.
• Monitor traffic and analyze data to proactively assess possible integration issues and/or whether further engineering assistance is needed.
• Assist with testing of publisher portal and suggest enhancements/features for future version releases.
• Be self-motivated to read technical documentation to better understand the role of the publisher.
• Contribute to the development and documentation of processes and publisher knowledge base.
• Diagnose and determine causes of fulfillment failures.
• Prioritize and stay focused on projects even in an environment where product priorities may be changing frequently.
• Infrequent travel to provide technical integration assistance may be necessary from time to time.
• Once trained, the Technical Integration & Support Analyst will be asked to work non-standard hours in order to build broader time-zone coverage for first line support.

Key skills:
• Analysis: Frequent data retrieval and inspection is required to hunt down the source of a problem. Therefore, you should understand database structure and be able to construct SQL queries.
• Problem-solving: When our publishers have a problem, you use your resources to their full potential. For tech problems, you may need to check the publishers' configuration, dive into log files, and test with different browsers. We face new challenges every day so we place a premium on getting to the right answer as fast as we can.
• Technical: You’re comfortable with web and mobile technology. You'll learn our API specifications and hold your own in technical conversation with publishers’ coders/developers and our engineering team. No programming background is needed, but some understanding of coding would be ideal.
• Communication: Be able to articulate clear advice and instructions to help support our publishers. Also, you’ll work with sales reps, programmers, ops teams, finance/billing types, and lawyers, so you’ll need to be a good listener, quick learner, and versatile communicator.

We’re looking for a quick-learner with 4+ years of experience, excellent qualifications, and strong problem-solving skills. We’re here to build a thriving company so we want you to be passionate about doing great work. If this sounds like a good fit, let's talk. Please email us at jobs@boku.com and include "Technical Integration & Support Analyst" in the message subject.

Job Title:
Senior Corporate Counsel reporting to the General Counsel

Location:
San Francisco, California

About the Company:
BOKU, Inc. provides mobile payment solutions for virtual and digital goods publishers and users. The company is headquartered in San Francisco, California and has offices in London, Singapore and Latin America. The company employs over 50 people worldwide and supports customers in over 55 countries.

Job Description:
The individual selected will be responsible for general business and commercial law support to BOKU. You will also provide legal support to other areas of the business as needs arise. Financial services, international and intellectual property experience will be a plus.

Candidate's Requirements/Qualifications:
• California qualified lawyer from a premier law school
• 5-15 years experience with stable employment history
• Previous top-tier law firm experience required and in-house experience desired
• General business and commercial law experience required including drafting and
negotiating major contracts with customers, partners and suppliers
• Experience working in BOKU’s business sector preferred
• Previous experience working in for other a mobile or payments company desired
• This position will require interaction with business clients at various levels of
management and across all of the offices.
• This individual must be a self-motivated team player with the proven ability to
identify legal issues, manage priorities in a fast paced environment and exercise independent judgment to balance legal and business concerns within acceptable risk parameters.

Responses:
Please send your confidential resume, references and salary requirements to jobs@boku.com.

Seeking a bilingual (German/English) customer support representative to join a fun, energetic team in a growing start up with a great product in San Francisco, CA

MAJOR RESPONSIBILITIES:

• Providing excellent customer service/support via phone and email to our global clientele.
  
• Resolving the queries within the time limits specified.
• Documenting call metrics and issue resolution.
• Identifying issues that require escalation and following escalation procedure.

ESSENTIAL SKILLS/QUALIFICATIONS:

The ideal candidate for this position is bilingual in German and English and has excellent verbal and written communication skills in both languages.

• Is Customer-focused with great listening skills.
• Has high aptitude for computer applications, proficient in Excel, Word and Microsoft Outlook.
• Is able to multi-task - must be detail orientated.
• Is able to work in a team as well as independently.
• Has Telecom support experience, particularly with mobile, a plus.
• Is Hardworking and flexible with a professional attitude and is a team player

EXPERIENCE:

Strongly desire candidates with a B.A. or B.S.; those with a minor or major in German a plus! Prior experience doing customer support is also preferred.

Please indicate all foreign language skills on your application or resume.

• Principals only. Recruiters, please don't contact this job poster.
• Please, no phone calls about this job!
• Please do not contact job poster about other services, products or commercial interests.

Seeking a bilingual (Spanish/English) customer support representative to join a fun, energetic team in a growing start up with a great product in San Francisco, CA

MAJOR RESPONSIBILITIES:

• Providing excellent customer service/support via phone and email to our global clientele.
  
• Resolving the queries within the time limits specified.
• Documenting call metrics and issue resolution.
• Identifying issues that require escalation and following escalation procedure.

ESSENTIAL SKILLS/QUALIFICATIONS:

The ideal candidate for this position is bilingual in Spanish and English and has excellent verbal and written communication skills in both languages. In addition:

• Is Customer-focused with great listening skills.
• Has high aptitude for computer applications, proficient in Excel, Word and Microsoft Outlook.
• Is able to multi-task - must be detail orientated.
• Is able to work in a team as well as independently.
• Has Telecom support experience, particularly with mobile, a plus.
• Is Hardworking and flexible with a professional attitude and is a team player

EXPERIENCE:

Strongly desire candidates with a B.A. or B.S.; those with a minor or major in Spanish a plus! Prior experience doing customer support is also preferred. Please indicate all foreign language skills on your application or resume.

• Principals only. Recruiters, please don't contact this job poster.
• Please, no phone calls about this job!
• Please do not contact job poster about other services, products or commercial interests.

BOKU is looking for a hands-on, senior DBA (Database Administrator) to help shape our destiny with data. Our business is growing by leaps and bounds, and so are our database tables. That's where you come in. You should be ready to work with a team of smart, driven software engineers, product managers, analysts and want to ensure that our data is well modeled, safe, secure and always accessible.

You will be responsible for:

• Day-to-day operations of complex database environments supporting both OLTP and data warehouse environments
• Performance tuning at the database level
• SQL and PL/SQL tuning
• Design, develop, and review data models in conjunction with the application development teams
• Provide leadership on database usage by establishing guidelines for database design and implementation
• Ensure regular backups, recover data if needed, and fire-drill our data security systems and procedures
• Develop strategies to optimize database availability and redundancy

Background & Experience:

• 6+ years of MySQL DBA experience on Unix/Linux
• Extensive experience with advanced replication techniques
• Strong working knowledge of MySQL best practices (schema management, index optimization, hints)
• Experience in a 24x7 environment
• Extensive experience with high-volume, high-availability OLTP database systems
• Extensive UNIX shell scripting, PL/SQL and SQL skills
• BS in Computer Science or related field

BOKU is seeking a rock star engineer to don super hero cape, join our fraud and risk team and help stop the bad guys. In addition to being a top-notch engineer, you should look forward to dealing with large amounts of data, assembling profiles, identifying usage patterns and integrating fraud and risk solutions across our payments platform.

Requirements:

• Experience in multi-tiered, scalable distributed systems in a Linux environment.
• Deep technical knowledge of object oriented programming, preferably Java.
• Deep knowledge of the software development lifecycle, including scoping, planning, conception, design, implementation, deployment and maintenance.
• An obsessive interest in robust system design and data modeling.
• Strong written and verbal communication skills and the ability to collaborate effectively with a small, tight-knit engineering team.
• Ability to scoff heedlessly and succeed brilliantly at impossible tasks under insane deadlines.
• Expertise in relational database usage, SQL and handling large data sets.
• Experience with data and communication security.
• Experience with SAS, risk and fraud management or rules engines a definite plus.
• Computer Science degree from a top-tier school.
• Master's Degree with 1+ year of related experience, or Bachelor's Degree with 4+ years of related experience.

BOKU is looking for experienced Java software engineers to join our carrier and aggregator team. In addition to the requirements you’d expect for a software engineering position you should have:

• Experience developing connections to mobile phone carriers or aggregators.
• Ability to communicate and resolve technical issues with external technical support teams.
• Ability to develop solutions from API specifications.
• Experience of programming HTTP, SMPP and SOAP protocols.
• Familiarity with different mobile billing methods/models e.g. MO, MT, IOD etc.
• Computer Science degree from a top-tier school.
• Master's Degree with 1+ year of related experience, or Bachelor's Degree with 4+ years of related experience.

If you have worked as an engineer at an aggregator or mobile content provider we want to talk to you!

BOKU is looking for a hands-on principal software engineer to help lead the way through the myriad challenges found in the mobile payments space. You should be ready to work with a team of smart, driven software engineers and want to continue coding while providing technical leadership in the form of design reviews, code reviews, mentoring other engineers and helping set the technical direction. You should know how much process is ‘just enough’, what it takes to deliver quality, scalable solutions and be prepared to take the pragmatic over the architecturally perfect route to achieve the company’s goals. We’re looking for someone who will be capable of gaining a complete understanding of our diverse application stack and who is as at-home in the codebase as they are talking to clients.

You'll be working on some of the most advanced transactional system development and application design in the world today, building out systems and services that will be used by literally millions of people. You will be responsible for creating robust, scalable transactional systems with banking-level reliability and global reach.

Requirements:

• Deep, demonstrable technical expertise in the following areas:
  • Multi-tiered, scalable distributed systems in a Linux environment.
  • Relational database usage, data warehousing and MySQL
  • Software development lifecycle, including scoping, planning, conception, design, implementation, deployment and maintenance.
  • Robust system design and data modeling.
• Very strong written and verbal communication skills and the ability to collaborate effectively with a small, tight-knit engineering team.
• Ability to scoff heedlessly and succeed brilliantly at impossible tasks under insane deadlines.
• Computer Science degree from a top-tier school.
• 10+ years related experience

BOKU is a well-funded startup operating in the intersection between social media, mobile and monetization, and we're looking for experienced, dedicated LINUX system administrators with a passion for creating large-scale, high-availability hardware infrastructures.

The correct person is expected to perform a wide range of system administration duties on production database, application, and other servers. Duties include but are not limited to:

• Evaluating, testing, and deploying all software and hardware upgrades to the server infrastructure.
• Proactive monitoring of all servers, applications and services using a combination of tools to ensure high availability and SLA’s.
• Assist in developing, implementing, testing and maintaining server level disaster recovery plans.
• Collect and review system data for capacity and planning purposes.
• Interface with vendors for procurement & maintenance of all IT infrastructures.
• Maintain up-to-date knowledge of emerging server tools and technologies.
• Research, evaluate and recommend system technologies to support business requirements.
• Rigorously create and maintain documentation for all processes and procedures.
• Lead, train and support the work of other staff engaged in similar functions.

Qualifications:

• Degree in Computer Science, Computer Engineering, or related field preferred (relevant experience may be considered in lieu of a degree).
• Minimum 3 years experience in LINUX Systems Administration.
• Advanced database administration skills including backups/restores, monitoring DB performance, running SQL scripts to monitor the system and modify tables when required.
• Knowledge of MySQL server administration and troubleshooting highly desirable.
• Working knowledge of web application security, understanding of vulnerabilities and countermeasures.
• Strong technical aptitude and ability to research & solve complex issues independently.
• Ability to effectively communicate issues and resolutions to all levels of the organization.

BOKU is a well-funded early stage startup operating in the intersection between social media, mobile and monetization, and we're looking for experienced, dedicated back-end server developers with a passion for creating large-scale, multi-tiered, high-performance distributed software applications, systems and services. Mind-boggling (perhaps gravity-defying) programming and creative skills, as well as the desire to work in a light-speed startup environment are must-have’s for this role.

You'll be doing some of the most advanced transactional system development and application design in the world today, building out systems and services that will be used by literally millions of people. You will be responsible for creating robust, scalable transactional systems with banking-level reliability and global reach.

You must love working with LAMP, Java, and web services and have an eye for intelligent object-oriented system design. Working closely with the rest of our stellar engineering, product and creative teams, you will have the opportunity to build bullet-proof scalable systems from the ground up.

Requirements

• Experience in multi-tiered, scalable distributed systems in a Linux environment.
• Deep technical knowledge of Java, C++, relational database usage.
• Deep knowledge of the software development lifecycle, including scoping, planning, conception, design, implementation, deployment and maintenance.
• An obsessive interest in robust system design and data modeling.
• Current understanding of developing trends in relevant fields and emerging standards.
• Strong written and verbal communication skills and the ability to collaborate effectively with a small, tight-knit engineering team.
• Ability to scoff heedlessly and succeed brilliantly at impossible tasks under insane deadlines.
• Computer Science degree from a top-tier school.
• Master's Degree with 1+ year of related experience, or Bachelor's Degree with 4+ years of related experience.
• Experience with MySQL a plus.

Compensation

Salary is industry competitive and commensurate with experience and ability. Compensation includes full benefits and an equity package offering the usual early-stage startup upside.