Customer FAQ

Customer FAQ

BOKU is an online payments service that makes it easy and safe for consumers to pay for virtual and digital goods with their mobile phones. Hundreds of gaming, entertainment and social sites are using BOKU to increase total revenue, broaden their international footprint, and monetize unbanked or underbanked audiences. To use BOKU, only a mobile phone number is needed; there is no credit card or bank account required.

Through dozens of carrier relationships, BOKU reaches over 1.6 billion customers in 50+ countries worldwide. We are continually launching new carriers and countries. Please see our latest Carriers and Coverage.

Yes. Click here to view our demo.

Any mobile phone that can accept text messages (and that uses one of our supported mobile networks.)

The BOKU part of the transaction usually takes less than 15 seconds. However, some publishers may take longer to give you your purchased credits, points, coins, etc.

No. You only need an active mobile phone with text messaging.

BOKU is safer because in order to complete a transaction we require a text message confirmation for each transaction. This means someone could not complete a transaction using your telephone number only; they would need to have access to your phone. A credit card, on the other hand, is directly connected to your credit, financial and personal ID files, and if someone has your credit card numbers they don’t need to have the card on hand to make the transaction. BOKU has dozens of years of experience in payments and fraud prevention, so we add additional safety precautions to every transaction.

BOKU has no registration or check-out forms, so we collect only your phone number, and this is treated with the utmost of discretion and privacy. All personal information is encrypted anytime it is sent over the internet. Please read our privacy policy for more details.

You can use BOKU to pay for virtual and digital goods in hundreds of games and applications on the Web. To see a few of our favorites, try BOKU in Aeria Games, Puzzle Pirates, or Texas Hold 'Em Poker and (fluff)Friends on Facebook.

In most countries, you will just need to reply “Y” to the text message we send you. In some countries, a 4-digit PIN is required. Instructions will always be in the text message you received. You can track your BOKU purchases on your Personal Billing statement and on your wireless phone bill.

No. No registration or passwords are required.

Your BOKU purchases will appear on your regular wireless phone bill. It depends on the country and mobile network, but the description will contain either “BOKU” or “Mobillcash” (our former name). (Certain exceptions apply: some countries list the short code). If you are having trouble finding the charge on your bill, you can also track your purchases in your My Purchases area on BOKU.com.

The charge is deducted from the balance on the phone account at the time of the transaction. If you do not have sufficient funds, your transaction will be declined.

The text message is valid for up to 24 hours depending on the country and mobile network, so you will still be able to complete the payment during that time.

There could be a number of reasons why your payment may not be working. There may be temporary problems with your mobile operator, you may have insufficient funds on your pre-paid mobile phone, or you may have previously blocked all Premium SMS services when cancelling another mobile service. If you are receiving other text messages and you have not received a BOKU text after an hour of trying, please Contact Us and we’ll try to help.

If your reply to BOKU failed, please try the following steps:
1. Find the original text message you received from BOKU on your phone.
2. Note the BOKU number/short code and the reply instructions (e.g. reply "Y").
3. Send a new text message to the BOKU number/short code with the instructed reply text.

If you received a text message before your computer crashed, you can still confirm payment by following the instructions in the message (e.g. reply “Y”). If you have to enter a PIN code online, or if you have not received a text message after several minutes, please Contact Us.

Yes. You can find BOKU toll-free numbers on our Contact Us page.

When you reply "STOP" from your phone in the US, we will attempt to cancel your payment request. This is possible if you reply "STOP" before we charge the payment to your mobile phone. If your phone has already been charged or you have already received a payment confirmation message on your phone, it cannot be cancelled. Please note that replying "STOP" does not prevent you from making payments in the future. If you want to block all future payments on your phone, please contact us.


Merchant FAQ