Operational Resilience Business Analyst

Ireland

<div class="content-intro"><p>Boku Inc. (BOKU.L) is the leading global provider of local mobile-first payments solutions. Global brands including Amazon, DAZN, Meta, Google, Microsoft, Netflix, Sony, Spotify, and Tencent rely on Boku to reach millions of new paying consumers who do not use credit cards with our purpose-built payment network of more than 250 local payment methods that reach 7 billion accounts across 65 countries. Every year, Boku processes over $9 billion in value for our customers. Incorporated in 2008, Boku is headquartered in London and San Francisco and has employees in over 39 countries around the world, including Brazil, China, Estonia, Germany, Ireland, Japan, Singapore, and the UAE. Boku is a truly global company that takes pride in its diversity and thriving equal opportunity workplace.</p></div><p><strong>About the role</strong></p> <p>Responsible for supporting the Operational Resilience Manager with the delivery of Operational Resilience and DORA (Digital Operational Resilience Act). The successful candidate will provide Business Analysis support for the implementation of the company’s Operational Resilience Framework, and the design and implementation of DORA requirements in line with Regulatory Guidelines.</p> <p><strong>Role Qualification:</strong></p> <ul> <li>4+ years works experience, preferably in a regulated financial services or payments environment.</li> <li>Relevant industry experience in one or more of the following areas: <ul> <li>Operational Risk Management</li> <li>Business Continuity Management</li> <li>Incident Management</li> <li>Third-Party Management</li> <li>Information Security / Cybersecurity</li> </ul> </li> <li>Professional qualifications in any of these areas will be advantageous.</li> <li>Previous experience with Operational Resilience and / or DORA will be highly advantageous.</li> </ul> <p><strong>Key Responsibilities:</strong></p> <p>For <em>Operational Resilience</em>, the Role will require supporting the Operational Resilience Manager and specific tasks will be assigned which may include the following responsibilities:</p> <ul> <li>Facilitation of workshops with key stakeholders to support the development of the Operational Resilience Framework and its core components such as the selection of Critical Services, E2E Service Mapping and Impact Tolerance Setting.</li> <li>Analysing existing documentation and E2E Service Maps to identify scenarios for Scenario Testing and supporting with the execution of Scenario Tests, identification of gaps/vulnerabilities for remediation and documentation of Output Reports.</li> <li>Facilitating workshops with key stakeholders to identify and validate metrics and indicators required for MI Reporting and supporting the design of Operational Resilience dashboards and reporting procedures in line with existing structures.</li> <li>Analysing existing policies, procedures, frameworks, and governance documentation in collaboration with Business Stakeholders to identify gaps and make updates where required. This includes the Operational Resilience Framework and documentation in areas such as Risk Management, Incident Management, Business Continuity, Crisis Management / Comms, ICT and Disaster Recovery.</li> <li>Reviewing Third-Party Management policies, procedures, and contracts to ensure controls in place align to Operational Resilience requirements and Contracts reflect required resilience conditions.</li> <li>Supporting the documentation of a Gap Analysis to assess compliance levels post-project, evidencing how the Company are meeting Operational Resilience Guidelines.</li> <li>Production of project status reporting decks and deliverables for presentation to Senior Management and Board of Directors to obtain approval.</li> </ul> <p>For <em>DORA</em>, the Role will include supporting the Operational Resilience Manager and specific tasks will be assigned which may include the following responsibilities:</p> <ul> <li>Facilitation of workshops with key stakeholders to identify Critical and Important Functions and mapping of services, activities, operations, and ICT/information assets.</li> <li>Designing the ICT Risk Management Framework leveraging existing structures to ensure prudent management of entire lifecycle of ICT Risks and Cyber Threats with effective governance mechanisms, controls, procedures and tools.</li> <li>Analysing and updating Incident Management policies and procedures in collaboration with business stakeholders to incorporate DORA requirements such as incident classification and reporting.</li> <li>Creating a standard testing programme to ensure all Critical ICT systems are tested at least annually using a full range of appropriate tests.</li> <li>Analysing and updating Third-Party policies, strategies, and procedures to incorporate DORA requirements such maintaining a Register of Information and reporting on Third-Party contractual arrangements.</li> <li>Analysing Third-Party contractual arrangements to verify the inclusion of required contractual provisions and identification of gaps for remediation.</li> <li>Preparing for participation in Information Sharing Arrangements on cyber threat information and intelligence.</li> <li>Performing a Gap Analysis to assess compliance levels post-project, evidencing how the Company are meeting DORA requirements.</li> <li>Production of project status reporting decks and deliverables for presentation to Senior Management and Board of Directors to obtain approval.</li> </ul> <p><strong>Reports to: </strong>Operation Resilience Manager</p> <p><strong>Location:</strong> Ireland - full remote</p> <p><strong>Required Skills and Competencies</strong></p> <ul> <li>Excellent analytical skills.</li> <li>Microsoft Office Suite – Excel, PowerPoint and Word.</li> <li>Strong written and verbal communications skills to articulate complex concepts in simple terms.</li> <li>Ability to facilitate workshops to ensure meaningful and influential discussions.</li> <li>Strong attention to detail.</li> <li>Strong time management skills and ability to meet tight deadlines.</li> <li>Results focused and able to see deliverables through to completion.</li> <li>Strong problem-solving skills.</li> <li>Strong Stakeholder Management skills.</li> <li>Willing to learn and take on responsibility.</li> <li>Knowledge of Operational Resilience and/or DORA and/or similar regulations (<em>Preferred</em>).</li> <li>Knowledge of Operational Risk Management and/or Business Continuity Management (<em>Preferred</em>).</li> </ul>

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