Privacy Policy

TRUSTe European Safe Harbor certification

Boku Privacy Policy

Last Updated: November 6, 2012

Boku, Inc. (for itself, and on behalf of its subsidiaries and affiliated entities, “Boku”) is committed to respecting and protecting your privacy. We value your trust and want you to understand how we protect, collect, use and disclose the personal information you share with us.

This privacy statement applies to personal information we obtain anytime you interact with Boku such as when you visit our website (, use the Boku mobile payment service (“Boku Service”) with a participating Merchant (“Merchant”) or contact Boku support. We want to ensure you are aware of our practices for collecting and processing personal information, which is information about a person that can be used to identify that person. This privacy statement does not apply to Merchants accessing and using the Merchant portions of our website. The collection, use and disclosure of Merchant data and information is governed by the legal agreement between Boku and Merchant.

What we collect

We collect personal information to process transactions when using the Boku Service, provide services, and administer our business. The type of personal information we collect when using the Boku Service may include contact information such as mobile number, wireless network, computer or network connection identifiers, country, billing amount and Merchant or such other information we may collect with your consent or as permitted or required by law.

How we use it

We use personal information in a number of ways such as to complete your transaction, administer any problems that may arise in effecting the transaction, to better understand and manage our ongoing relationship with you, to assure good service, to prevent fraud and abuse, for purposes of verification and risk management and otherwise with consent or as permitted or required by law. Boku may store personal information on databases for the purposes of the administration of our business, including our ongoing relationship with you, for market research and, only with your consent, for direct marketing purposes. As permitted by applicable law, we may merge personal information with public information or other information received from reputable vendors to update contact information or to enhance demographic profiles. We will retain your information for a minimum of 5 years or as necessary to comply with our legal obligations or resolve disputes. If you wish to request that we remove your information from our systems and no longer provide you with services you may contact us.

Who we share it with

Boku will not sell, rent, or lease your personal information. We may share all of the information, as described above, with Merchants, our affiliates and our agents in connection with goods and services these parties perform for, or with, Boku for the uses described in “How we use it” and for other purposes as permitted or required by law. In particular, use of your personal information for marketing purposes by Boku and/or our agents will always be made with your consent and in compliance with the applicable law regarding customer consent. Disclosures permitted or required by law may include cooperation with criminal or government investigations, fraud prevention and detection, and responses to a court order or subpoena. Boku agents are bound by appropriate data safeguarding obligations. Our Merchants, agents and affiliates may be located outside the European Economic Area.

Boku may disclose some or all of the personal information to Merchants and service providers for the purposes of processing requested transactions, improving the user experience or to perform business support functions on our behalf. Our agreements with service providers will contain confidentiality provisions and restrictions on using this information for any other purpose. If Boku becomes involved in a merger, acquisition or any form of sale of some or all its assets, we may disclose personal information to third parties in connection with the evaluation of the transaction. The surviving company, or the acquiring company in the case of a sale of assets, would have access to personal information that would continue to be subject to this privacy statement.


Boku will not use or share your personal information in ways incompatible with the ones described above without providing you a choice. You must opt-out of any sharing of personal information you have authorized or consented to as described above. However, to the extent that applicable law requires express consent or “opt-in” for the collection and use of personal information, Boku will maintain processes and procedures to ensure such information is collected with express consent. Your mobile number will not be used to directly market Boku services unless that possible use has been disclosed and a choice provided.

Accuracy & Access

Boku is committed to ensuring that the information we obtain and use about you is accurate for its intended purpose. You can contact us at any time to review, update, delete or correct (for future use) your personally identifiable information maintained by Boku. We will reply to your request within thirty (30) days of submission. You can help us maintain accurate records by informing us of changes or modifications to your personal information.

Data Security

Boku utilizes physical, electronic and procedural security measures to protect against loss, misuse, and alteration of information under our control. Boku offers industry–standard practices and security measures to safeguard and secure the personal information we collect.

Access to personal information is restricted to Merchants, employees and service providers who need to have access to that information as described in this privacy statement. Boku requires its service providers to observe standards with respect to the security, collection, use and sharing of personal information, and to comply with applicable law. We make reasonable efforts to ensure security on our systems. Despite our efforts, we cannot guarantee that personal information may not be accessed, disclosed, altered or destroyed by breach of our administrative, managerial and technical safeguards. When you enter sensitive information such as your mobile number, we encrypt that information using secure socket layer technology (SSL).

If Boku learns of a security systems breach we may attempt to notify you electronically so that you can take appropriate protective steps. By using the Boku Service, you agree that Boku may communicate with you electronically or via short messaging service (SMS). Boku may post a notice on the Boku website if a security breach occurs. Boku may also send you an email to you at the email address, if any, you have provided to us or send you an SMS to the mobile number you have provided to us. Depending on where you live, you may have a legal right to receive notice of a security breach in writing. To receive free written notice of a security breach (or to withdraw your consent from receiving electronic notice of a security breach) you should notify us.

Preventing Identity Theft

Boku is dedicated to protecting your personal information. We will never initiate a request for personal information from you by fax or email, except in response to communications initiated by you. Please do not send confidential personal information such as social security numbers, government identification numbers, or account numbers to Boku via an unsecured email message. You may send confidential information to Boku via posted mail, phone or contact us. Do not be misled by emails that appear to be from us and ask for personal information. If you receive a suspicious email requesting your personal information, please forward the email immediately to To report fraud to the Internet Fraud Complaint Center, visit This is a partnership between The FBI and the National White Collar Crime Center.


When you browse our websites or request pages, we automatically collect certain technical information about your visit. Examples of this standard type of information include the type of Internet browser you use, your IP address, browser headers, the files you request and the domain name and country from which you request information. We use this type of technical information to make our website function correctly, to better understand how visitors use our website and to improve the website, its contents and functionality to meet your needs. As part of our efforts to protect customers from fraud, this information is also used to assist in authenticating who you are when you access the website.


Some of our web pages may contain “cookies”, or data that is sent to your web browser and stored on your computer. The purpose of these “cookies” is to allow our server to recognize you as a Boku customer if you return to the website using the same computer and browser. In the event you do not wish to receive such cookies, you usually may configure your web browser to not accept cookies or to notify you if a cookie is sent to you. You are free to decline cookies if your web browser permits, but you may not be able to use all the features and the functionality of our websites.

European Union and Switzerland Safe Harbor

Boku complies with the U.S.-EU Safe Harbor Framework and the U.S.-Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries and Switzerland.  Boku has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement.  To learn more about the Safe Harbor program, and to view Boku’s certification, please visit

Privacy practices of third parties

Boku is not responsible for the content or information practices employed by other websites that are linked to or from our website or which use the Boku Service. In most cases where links are provided, they are provided as pointers to information on services that may be useful to users. These sites and the Merchant sites providing mobile payment services using the Boku Service are governed by their own privacy statements. You are encouraged to review the privacy statement of these other websites before providing them with personal information.

Third Party Cookies

The use of cookies by our partners, Merchants and service providers is not covered by our privacy statement. We do not have access or control over these cookies. Our partners, Merchants and service providers may use session ID cookies to make it easier for you to navigate our site.

Use by Children

Boku will not knowingly collect personal information from children under the age of 13, without the consent of a parent or guardian.

Change in Privacy Statement

At Boku, your trust is one of our most important assets. We will continually work to protect the privacy of our customers and will continually review our privacy policy. This website will always contain the most current privacy statement. If we decide to change our privacy practices, we will post those changes to this privacy statement, the home page, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

We reserve the right to modify this privacy statement at any time, so please review it frequently. If we change how we use your personally identifiable information, we will notify you here, by email, or by means of a notice on our home page.


Boku has been awarded TRUSTe’s Privacy Seal signifying that this privacy policy and practices have been reviewed by TRUSTe for compliance with TRUSTe’s program requirements including transparency, accountability and choice regarding the collection and use of your personal information. The TRUSTe program does not cover information that may be collected through downloadable software. TRUSTe’s mission, as an independent third party, is to accelerate online trust among consumers and organizations globally through its leading privacy trustmark and innovative trust solutions. If you have questions or complaints regarding our privacy policy or practices, please contact us. If you are not satisfied with our response you can contact TRUSTe.

For more information or if you have questions

Should you have further questions regarding our privacy statement or about how your personal information is used, you can contact us.

P.O. Box 190725
180 Steuart St
San Francisco, CA 94105




最終改訂日: 2012年11月6日

Boku, Inc.(以下、Boku, Inc.、その子会社および関連会社を総称して「Boku」という)はお客様のプライバシーを尊重し、保護することに尽力しています。お客様の信頼は当社にとって大切であるため、お客様からお預りする個人情報を当社がどのように保護、収集、利用、開示しているかをお客様に知っていただきたいと思います。
















セキュリティ違反が発生した場合には、Bokuはお客様が適切な保護的措置を取れるように電子的にお客様に通告します。お客様はBokuのサービスを使用することで、Bokuが電子的、またはショートメッセージサービス(SMS)を介してお客様と通信できることに同意します。セキュリティ違反が発生した場合には、BokuはBokuのウェブサイト上に通知を公示することがあります。また、Bokuはお客様指定のEメールアドレスにEメールを送信したり、お客様指定の携帯番号にSMS を送信することできます。お客様の所在国により、お客様はセキュリティ違反の通知を書面で受け取る法的権利を有することがあります。セキュリティ違反の書面による無料の通知を受け取る(またはセキュリティ違反の電子的通知を受け取る同意を取り消す)ためには当社に通知してください。


Bokuはお客様の個人情報保護に尽力しています。当社はお客様からの通信に返答する場合を除き、ファックスまたはEメールで個人情報の提示をお客様にお願いすることはありません。社会保障番号、政府識別番号または口座番号などの機密の個人情報を安全でないEメールのメッセージを介してBokuに送信しないでください。 郵便、電話またはお問い合わせを通じてBokuに機密情報を送付することはできます。当社からのように見え、個人情報を要求するEメールに騙されないようにしてください。お客様の個人情報を要求する疑わしいEメールを受信した場合には、当該メールをfraud@boku.comに転送してください。インターネット詐欺苦情センター(IFCC)への不正行為の通報は、www.ic3.gov上で行うことができます。同センターは米連邦捜査局(FBI)と全米ホワイトカラー犯罪センター(NW3C)によって運営されています。


お客様が当社のウェブサイトを閲覧する際、当社はお客様の閲覧に関する一定の技術的情報を自動的に収集します。この標準的情報には、お客様が使用するインターネットブラウザの種類、お客様のIP アドレス、ブラウザヘッダー、お客様が要請するファイルおよびドメイン名とお客様が情報を要請する国名が含まれます。当社はウェブサイトを正しく機能させ、閲覧者が当社のウェブサイトを利用する方法をよりよく理解し、ウェブサイト、そのコンテンツおよび機能性をお客様のニーズに合わせて改善するためにこうした技術的情報を利用します。また、お客様を不正行為から守る対策の一環として、この情報はお客様がウェブサイトにアクセスする際にお客様の身元を識別するためにも使用されます。




Bokuは、欧州連合加盟国およびスイスからの個人情報の収集、利用および保存に関して、米国商務省によって規定されたとおり、米国・EU のセーフハーバーの枠組みおよび米国・スイスのセーフハーバーの枠組みを遵守します。Bokuはセーフハーバー原則の通知、選択、転送、データ完全性、アクセスおよび施行に従うことを保証しました。セーフハーバープログラムの詳しい内容とBokuの保証書はをご覧くださ。











Bokuは、このプライバシーポリシーと慣行がお客様の個人情報の収集と利用に関する透明性、説明責任および選択など、TRUSTeプログラムの要求事項の適合に関してTRUSTeの審査を受けたことを表明するTRUSTe のプライバシーシールを取得しました。TRUSTe プログラムはダウンロードできるソフトウェアを通じて収集された情報には適用されません。独立した第三者としてのTRUSTe の任務はプライバシーの認証マークと革新的なソリューションを通じて世界中の消費者と企業の間でウェブサイトへの信頼を高めることです。当社のプライバシーポリシーまたは慣行に関する質問または苦情は、お問い合わせにお寄せください。当社の対応に不満足な場合には、 TRUSTeに連絡してださい。



P.O. Box 190725
180 Steuart St
San Francisco, CA 94105