GoPay is one of Indonesia’s leading digital wallets, part of the GoTo ecosystem (Gojek). It has tens of millions of users and is widely used for e-commerce, ride-hailing, food delivery, and everyday payments in one of Southeast Asia’s fastest-growing digital economies.

For merchants, GoPay provides access to a large, mobile-first consumer base with high repeat usage, real-time payments, and strong integration across the GoTo ecosystem — making it a high-engagement channel for digital goods and services.

CUSTOMER EXPERIENCE

How it works for your customers

Step 1

Selection

The customer selects GoPay as their payment method at checkout.

Step 2

Redirect

The customer is redirected to the GoPay app.

Step 3

Authorise in App

A payment request appears in the Gojek/GoPay app. The customer reviews the amount and approves with PIN or biometrics.

Step 4

Return

The customer is returned to the merchant’s site or app.

Step 5

Confirmation

The transaction is completed, and both the merchant and customer receive confirmation.

Selection
Selection

Step 1

Selection

The customer selects GoPay as their payment method at checkout.

Redirect

Step 2

Redirect

The customer is redirected to the GoPay app.

Authorise in App

Step 3

Authorise in App

A payment request appears in the Gojek/GoPay app. The customer reviews the amount and approves with PIN or biometrics.

Return

Step 4

Return

The customer is returned to the merchant’s site or app.

Confirmation

Step 5

Confirmation

The transaction is completed, and both the merchant and customer receive confirmation.

Other LPMs in this region

Boost conversion by offering the local ways to pay that your customers know and trust. From e-wallets to real-time bank transfers, Boku handles the complexity of local markets so you can scale faster.

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