Sr Technical Project Manager (remote)
<div class="content-intro"><p>Boku Inc. (BOKU.L) is the leading global provider of local mobile-first payments solutions. Global brands including Apple, Amazon, DAZN, Meta, Google, Microsoft, Netflix, Sony, Spotify, and Tencent rely on Boku to reach millions of new paying consumers who do not use credit cards with our purpose-built payment network of more than 250 local payment methods that reach 7 billion accounts across 65 countries. Every year, Boku processes over $9 billion in value for our customers. Incorporated in 2008, Boku is headquartered in London and San Francisco and has employees in over 39 countries around the world, including Brazil, China, Estonia, Germany, Ireland, Japan, Singapore, and the UAE. Boku is a truly global company that takes pride in its diversity and thriving equal opportunity workplace.</p></div><p><strong>About Us:</strong></p> <p>We are a fintech company that processes more than $9bn of payments annually for the world’s largest digital companies including Apple, Google, Sony, Microsoft, Spotify, and Netflix.</p> <p>Serving new customers such as PayPal, Experian, Fiserv, Western Union, Nextdoor, Amazon, and ViacomCBS.</p> <p>We’re a small company, but we have a global reach. Our clients, partners, and operations are all over the world. We are a busy, exciting, and demanding place to work, but it’s the people that make the company. The mix of cultures, viewpoints, and experience is vital for a global company like ours and every person’s contribution is valued. If you are looking for a new challenge in an exciting, innovative and international working environment, we are the ideal company for you.</p> <p>We're looking for an experienced <strong>Senior Technical Project Manager</strong>&nbsp;to join our Operations Solution Delivery team to manage technical integration with carrier billing and local payment methods partners. This is not only a highly externally focused role, but also one that is pivotal to internal teams serving as the payment solution expert for the markets covered. If you thrive in a fast-paced, constantly challenging environment, we’d love to talk with you.</p> <p><strong>Job Description:</strong></p> <p>The <strong>Senior Technical Project Manager</strong>&nbsp;owns the technical and operational relationship with carrier partners and local payments providers and leads the technical scoping and integration of their payment solutions into our Payments platform. You will work with these external partners to assess their technical capabilities for a host of portfolios of products and manage the technical integration projects with limited resources and tight timelines. You will collaborate closely with Business Development, Product Management, Engineering, Program Management, and Support Operations in the process.</p> <p><strong>Responsibilities:</strong></p> <ul> <li>The top priority for this role is iteration, making the company’s portfolio of better through internal and carrier partnerships.</li> <li>Become a subject matter expert in Boku’s payments products and solutions</li> <li>Lead a technical discussion with Payments partners to conduct gap analysis and drive solution design based on business and technical requirements</li> <li>Manage integration projects through its complete lifecycle, including design, implementation, testing, launch, post-launch support, and end-of-life support, with quality and efficiency</li> <li>Lead project planning effort in defining project scope, plan, tasks and schedules required for integration</li> <li>Manage timely communication of project status, issues, risks and changes with internal teams and external partners</li> <li>Effectively address project requirement changes and delivery expectation while reducing scope creep</li> <li>Provide regular project status updates and action items list while working to remove blockers and keep project on track</li> <li>Troubleshoot technical issues by reviewing API logs and other diagnostic tools with/without Engineering team’s assistance, and analyze the performance of integrated solutions</li> <li>Drive technical issues to resolution with urgency while serving as the point of contact for escalated issues from Support Operations</li> <li>Handle multiple projects and issues simultaneously, as well as difficult situations, effectively and with composure while maintaining a positive attitude</li> <li>Maintain professional and jovial relationships with partners and customers</li> <li>Is not afraid to lead and negotiate whenever needed</li> </ul> <p><strong>Qualifications</strong></p> <ul> <li>Bachelor's degree in Engineering, Computer Science or related technical field</li> <li>You have 8-15 years of work experience in technical project management at a mobile, payments or fintech company</li> <li>You have proven track record in delivering payments integration projects throughout its lifecycle</li> <li>You are a strong and effective project leader who is comfortable managing ambiguity and changing deadlines while keeping focused on delivering results</li> <li>You have excellent oral and written communication skills including the ability to communicate effectively with both technical and non-technical audiences</li> <li>You are skilled in building and maintaining collaborative relationships with partners</li> <li>You have solid technical understanding and/or hands-on experience in software development and web technologies</li> <li>You have practical experience with REST and JSON and have a good understanding of API architecture</li> <li>You have a solid foundational understanding of computer systems, the internet, internet security, web applications, APIs, and mobile devices</li> <li>You can diagnose and troubleshoot technical issues, apply critical thinking, inductive and deductive reasoning, and propose options and solutions to resolve problems</li> <li>You can statistically analyze data to identify problems and trends</li> <li>You have strong problem-solving skills and a strong bias for action</li> <li>You thrive in a fast-paced, often ambiguous, and rapidly changing environment</li> <li>You have a drive to improve processes and ability to identify inefficiencies</li> <li>You are excellent with time management and multi-tasking</li> <li>You can work efficiently and flexibly cross time zones with partners and internal teams</li> </ul> <p><strong>SALARY</strong> <br><br>Please note: This is an exempt position. Exact compensation may vary based on skills, experience, and location. <br>Base salary: 130k - 170k Annually</p>
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