Guest blog: The cross-border payment method problem everyone sells as solved
The article highlights the operational challenges of cross-border payments, emphasizing that supporting local payment methods is only part of the solution. It argues that payment methods are not features but dependencies, each with unique characteristics and requiring ongoing operational management. The authors advocate for a shift in perspective, viewing orchestration as the operating system that manages these dependencies and ensures margin and reliability. The orchestration of payment methods is complex, involving considerations like currency conversion, reconciliation, refunds, and dispute resolution. Companies often underestimate this challenge because it falls between teams, with no single entity owning the system view. To address this, a senior leader should be accountable for the coherence of the method portfolio and the optimality of routing logic, ensuring operating discipline across methods is a competitive advantage. The draft is being created collaboratively to identify discrepancies between the model and the operator’s experience.
